TERMS & CONDITIONS

    BY PLACING AN ORDER AT WWW.A-L-C-H.COM, YOU AGREE TO BE BOUND BY THESE TERMS:

    • THE PRICE APPLICABLE IS THAT SET AT THE DATE ON WHICH YOU PLACE YOUR ORDER.
    • SHIPPING COSTS AND PAYMENT FEES ARE RECOGNISED BEFORE CONFIRMING THE PURCHASE
    • CARD INFORMATION IS TRANSMITTED OVER SECURE SSL ENCRYPTION AND IS NOT STORED
    • ALL PERSONAL INFORMATION YOU PROVIDE WITH US OR THAT WE OBTAIN WILL BE HANDLED B
    • LOCAL CHARGES (SALES TAX, CUSTOMS DUTY) MAY OCCUR, DEPENDING ON YOUR REGION AND LOCAL CUSTOMS DUTIES AND ARE DUTIABLE TO THE RECEIVER
    • STUDIO ALCH RESERVES THE RIGHT TO AMEND ANY INFORMATION WITHOUT PRIOR NOTICE

     

    RETURNS INFORMATION:

    • YOU ARE ENTITLED TO A REFUND WITHIN 14 DAYS OF YOUR PURCHASE
    • RETURNS ARE ONLY ACCEPTED FOR ORDERS PLACED WITHIN THE UNITED KINGDOM
    • EXCHANGES ARE ONLY ACCEPTED IF THERE IS REPLACEMENT PRODUCT
    • PLEASE NOTE THAT THE PRODUCT MUST BE RETURNED UNUSED, IN ORIGINAL PACKAGING INCLUDING ALL TAGS
    • IN CASE OF A REFUND, NEITHER THE ORIGINAL SHIPPING COST NOR THE RETURN SHIPPING COST WILL BE REPAID
    • PLEASE USE THE CONTACT FORM BELOW TO BEGIN YOUR REFUND OR EXCHANGE REQUEST

     

    PLEASE CHECK BACK WITH US PERIODICALLY FOR ANY UPDATES REGARDING OUR SHIPPING POLICIES, TERMS & CONDITIONS

     

    REFUND OR EXCHANGE REQUEST FORM

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